Payment options CONFIRMATION We require a down payment of 35% of the total amount invoiced to confirm your trip and/or your spaces on the Galapagos cruise. The remaining balance (65%) is due 60 days before start date of your trip. If the trip takes place within 60 days, full payment is required to confirm your program. PAYMENT WITH CREDIT CARD You can pay for your tour with any VISA or MasterCard credit card. If you pay with credit card an extra 6% on the total amount of your tour will be charged. Paying with credit card is easy, fast and recommendable if the tour takes place in the near future and immediate confirmation is needed. PAYMENT VIA WIRE TRANSFER We receive payments on our Ecuadorian business bank account. Please find the account details underneath. Bank fees may vary depending your bank`s policies. Note: Please be sure to include the transaction fee of your own bank in your payment + add an extra $10 Ecuadorian bank fee to the total amount that you are going to send. Bank: Banco Pichincha Beneficiary: Adore Ecuador Travel Account number: 2100152516 (checking account) BIC/SWIFT: PICHECEQ Bank address: 10 de Agosto y Bogata Mezanine Beneficiary address: Joaquín Pinto E4-343 y Amazonas RUC/VAT number: 1792773474001 Email: email@example.com PAYMENT VIA CASH DEPOSIT If you are in Ecuador and want to pay for your tour, you can directly deposit money in our bank account from any Banco Pichincha office in the country. For this deposit you will need to bring your passport. Inside the Banco Pichincha offices they offer cash deposit forms that should be filled out as follows: This is an example of a cash deposit of USD $230,00 made on July 5th, 2017 in Quito. The names of the months in Spanish are as follows: January = enero May = mayo September = septiembre February = febrero June = junio October = octubre March = marzo July = julio November = noviembre April = abril August = agosto December = diciembre The cashier will give you a confirmation receipt that you can send to firstname.lastname@example.org or directly to your travel agent. PAYMENT IN CASH IN OUR OFFICE IN QUITO If you are in Quito you are very welcome to step by our office! We are located in the La Mariscal neighborhood, the touristic heart of Quito. Our office is open from Monday til Friday from 9 AM – 5 PM. If you plan on coming by in the early afternoon, please let us know in advance, as we are normally out for lunch between 1 and 2 PM. Our address is: Joaquín Pinto E4-343 (between Avenida Amazonas and Juan León Mera streets). CHANGES Where a change requested by you to your travel arrangements is permitted and possible, our change fee of $50 will apply in addition to any additional Supplier change fees. Please contact your original booking agent to enquire about changes. Please note that all reservation changes are subject to availability and the terms and conditions of the product purchased. CANCELLATIONS If you cancel your arrangements, you may be entitled to a partial refund. Land services Cancellation fees for land services that involve accommodation, transportation, guides or third parties reservations will be evaluated depending on the policy of each service provider. Galapagos cruises For cancellations that are made more than 120 days before the start day of your Galapagos cruise, 10% of the total invoice will be retained for administration fees. For cancelations between 60-120 days before the start day of your Galapagos cruise, a cancelation fee of 35% of the total amount will be charged, i.e. the required initial deposit of 35% will not be refunded. In case you deposited more than 35% of the total amount, we will refund the remaining amount. For cancelations less than 60 days prior to the start date of your Galapagos cruise, the full amount of the cruise will be charged without refund. We highly recommend looking at options for trip cancellation insurance. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer. LIABILITY We are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. We have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, theft, force majeure, failure of any means conveyance to arrive or depart as scheduled, civil disturbances, terrorism or other causes beyond our control, and we have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority. Reasonable changes in the itinerary may be made where deemed advisable for the comfort and well-being of the passengers and according to National Park regulations. For Galapagos cruises, the right is normally reserved to substitute boats for others going out on the same date with equivalent or higher class, alter the itinerary, and reverse the order of the places to be visited. On advancement of a deposit to an agent, the depositor therefore agrees to be bound by the above terms and conditions. TERMS AND CONDITIONS Please read our full term and conditions here.