Payment options

CONFIRMATION

We require a down payment of 35% of the total amount invoiced to confirm your trip and/or your spaces on the Galapagos cruise. The remaining balance (65%) is due 60 days before start date of your trip. If the trip takes place within 60 days, full payment is required to confirm your program.

PAYMENT VIA WIRE TRANSFER

We receive payments on our Ecuadorian business bank account. Please find the account details underneath. Bank fees may vary depending your bank`s policies. Note: Please be sure to include the transaction fee of your own bank in your payment + add an extra $10 Ecuadorian bank fee to the total amount that you are going to send.

  • Bank: Banco Pichincha
  • Beneficiary: Adore Ecuador Travel
  • Account number: 2100152516 (checking account)
  • BIC/SWIFT: PICHECEQ
  • Bank address: 10 de Agosto y Bogata Mezanine
  • Beneficiary address: Joaquín Pinto E4-343 y Amazonas
  • RUC/VAT number: 1792773474001
  • Email: facturacion@adoreecuador.com

PAYMENT WITH CREDIT CARD

You can pay for your tour with any VISA or MasterCard credit card. If you pay with credit card an extra 5% on the total amount of your tour will be charged. Paying with credit card is easy, fast and recommendable if the tour takes place in the near future and immediate confirmation is needed.

Please insert the following information at the payment form: Your passport number (Identificación), Your first name(s) (Nombres), Your last name(s) (Apellidos), Your email, Your phone number (Teléfonos) and Your address (Dirección).

PAYMENT WITH PAYPAL

We accept payments via PayPal, with an additional fee of 3,4% on the total amount plus an extra $15. If you would like to pay via PayPal we will send you a payment request to your email. Paying with PayPal is easy and safe! You can choose to link your bank acount or credit card to your PayPal account.

PAYMENT IN CASH IN OUR OFFICE IN QUITO

If you are in Quito you are very welcome to step by our office! We are located in the La Mariscal neighborhood, the touristic heart of Quito. Our office is open from Monday til Friday from 9 AM – 5 PM. If you plan on coming by in the early afternoon, please let us know in advance, as we are normally out for lunch between 1 and 2 PM. Our address is: Joaquín Pinto E4-343 (between Avenida Amazonas and Juan León Mera streets).

PAYMENT VIA CASH DEPOSIT

If you are in Ecuador and want to pay for your tour, you can directly deposit money in our bank account from any Banco Pichincha office in the country. For this deposit you will need to bring (a copy of) your passport. At the counter you will be given you a deposit form that needs to be filled out with the amount that you are going to deposit and your signature. The cashier will ask you for the account number and your passport number:

  • Account number: 2100152516
  • Passport number: You can show (the copy of) your passport to the clerk

After this step the cashier will confirm the name of our account (or in most cases just the first part of this), which is “AGENCIA DE VIAJES ADORE ECUADOR TRAVEL”. Then you will receive a confirmation receipt that you can send to facturacion@adoreecuador.com or directly to your travel agent.

CHANGES

Where a change requested by you to your travel arrangements is permitted and possible, our change fee of $50 will apply in addition to any additional Supplier change fees. Please contact your original booking agent to enquire about changes. Please note that all reservation changes are subject to availability and the terms and conditions of the product purchased.

CANCELLATIONS

If you cancel your arrangements, you may be entitled to a partial refund.

Land services
Cancellation fees for land services that involve accommodation, transportation, guides or third parties reservations will be evaluated depending on the policy of each service provider.

Galapagos cruises

  • For cancellations that are made more than 120 days before the start day of your Galapagos cruise, 10% of the total invoice will be retained for administration fees.
  • For cancelations between 60-120 days before the start day of your Galapagos cruise, a cancelation fee of 35% of the total amount will be charged, i.e. the required initial deposit of 35% will not be refunded. In case you deposited more than 35% of the total amount, we will refund the remaining amount.
  • For cancelations less than 60 days prior to the start date of your Galapagos cruise, the full amount of the cruise will be charged without refund.

We highly recommend looking at options for trip cancellation insurance. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.

LIABILITY

We are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. We have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, theft, force majeure, failure of any means conveyance to arrive or depart as scheduled, civil disturbances, terrorism or other causes beyond our control, and we have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

Reasonable changes in the itinerary may be made where deemed advisable for the comfort and well-being of the passengers and according to National Park regulations. For Galapagos cruises, the right is normally reserved to substitute boats for others going out on the same date with equivalent or higher class, alter the itinerary, and reverse the order of the places to be visited. On advancement of a deposit to an agent, the depositor therefore agrees to be bound by the above terms and conditions.

TERMS AND CONDITIONS

Please read our full term and conditions here.